Service Intelligence 5 min2026-02-20
Service Absentees Are Not A Service Problem, They Are A Data Problem
Service absentees rarely come from dissatisfaction. They come from missing prioritization. How KAITUM AI turns service signals into reactivation and sales actions.
Service absentees are one of the biggest revenue leaks in automotive retail.
The customer is not gone. They were simply not addressed.
How KAITUM AI changes this
- Service gaps
- Drop in workshop visits
- Seasonal reactivation opportunities
- Vehicles with high repurchase potential
- Service appointment proposal
- Tire campaign
- Extended warranty offer
- Upgrade offer for vehicle change
The strategic lever: service-to-sales
- Touchpoint
- Trust moment
- Sales opportunity
Service absentees are not a service issue. They are a prioritization issue.